WPSifero / Desk
Contact
How to reach the WPSifero editorial desk for corrections, technical questions, topic suggestions and advertising or licensing enquiries.
One address handles everything: dm@wpsifero.com. Using the subject prefixes below means your message is routed on arrival instead of being read twice.
Reporting a correction
Subject: CORRECTION
Include the article URL, the exact sentence or code sample you believe is wrong, and what the correct behaviour is. If you have a reproduction, paste it inline rather than attaching an archive. Corrections with a reproduction are handled first, and the fix is credited inside the article unless you ask otherwise.
Technical questions
Subject: QUESTION
We answer questions that are specific enough to have an answer. "Why is my site slow" cannot be answered in an email. "On WordPress 6.6 with Redis and a 5,000-order store, this query shows up as the top offender in the slow log; is the composite index below correct" can. Include versions, cache configuration and the relevant log or query output.
We do not provide support for third-party plugins, and we cannot debug a site we do not have access to. For support with a WPSifero plugin, say so in the subject and include your license reference if you have one.
Topic suggestions
Subject: TOPIC
Describe the failure, not the theme. "Something about caching" is not actionable. "A cached cart fragment survives a session change on Varnish and shows the previous customer's items" is a whole article. If you have already reproduced it, say so, and send the reproduction.
Advertising and licensing
Subject: BUSINESS
Advertising on this site is sold programmatically through a third-party ad network. We do not run sponsored articles, paid reviews, or link insertions, so there is nothing to negotiate on the editorial side. For licensing enquiries about reprinting or translating an article, use the same subject prefix and describe the intended use.
Response times
Corrections are read daily. Everything else is read in batches, and a reply can take up to two weeks. If a message gets no answer it is usually because the question was not specific enough to answer, not because it was ignored. Sending it again with a reproduction attached is welcome.
What we cannot help with
Recovering a hacked site, migrating a store, choosing a host, and reviewing a plugin before you buy it. These come up often and there is no version of them we can do responsibly over email.